Performance Planning Session

Valuable customer experiences that drive sales growth, customer retention and profitability are created one customer connection at a time. The Performance Planning Session can help your executive team develop the performance focus needed to help ensure your organisation delivers sustainable results.

Why Performance Planning Session?

The one-day, Omega-led Performance Planning Session enables your decision making team to understand the criteria for creating a sales and service-focused culture. The session also helps your team to develop a strategy to support consistency in culture and performance across your organisation.

Who Should Be Trained?

The retail executive team and a cross-section of retail management levels should participate in the Performance Planning Session. It is also advantageous for representatives from training and development, marketing, operations, HR, and compensation to participate.

Delivery Method

The Performance Planning Session is a one-day meeting conducted by an Omega Performance consultant. Maximum attendance is 20 participants. The meeting is followed by an Omega-led, 90-minute webinar to help you finalise your sales, service, and management priorities and develop a communication plan for your organisation.

Results

The Performance Planning Session helps you:

• Incorporate best practice priorities for sales, service and management activities
• Increase potential for creating superior customer experiences
• Increase focus on key business initiatives and targeted goals
• Develop stronger, more focused individuals who are aligned with the organisation's vision and objectives

What Is Included?

Through research, demonstrations, and videos, participants learn the success factors for implementing customer connections that create loyalty, promote referrals, and increase market penetration.

Upon completing the Performance Planning Session, participants are able to:

• Describe the business needs and performance improvements driving the need for clear sales, service, and management priorities
• Integrate customer research in order to drive sales growth and increase customer retention
• Identify the factors that enable change within an organisation, contrasted with the obstacles to success
• Define management priorities for all levels with a focus on coaching and communication

Omega Key Differentiators

• Consultative session with executives and senior managers to formulate a vision and strategy on positioning the organisation's brand promise
• Identification of the factors needed to overcome internal obstacles and enable change
• Creation of the most critical sales, service and management priorities across lines of business to ensure accountability and consistency

Learning Method: