Performance Analysis

Is your organisation well-positioned to evaluate performance development strategies and determine their effectiveness? Performance Analysis can help you refine your sales and service solution to deliver the business results you need, create a valuable customer experience, and sustain and maximise these results into the future.

Why Performance Analysis?

The Performance Analysis program provides a clear and impartial picture of your organisation's sales and service culture, from an internal as well as an external perspective.

Usually conducted over a two-day period, the analysis is designed to provide you with comprehensive and objective data you can use to make critical decisions to prepare your organisation for successful change.

Who Should Participate?

Performance Analysis is recommended for:

• Senior managers throughout the organisation
• Regional and area managers
• Financial center managers and assistant managers
• Learning and development staff
• Front-line and support employee representatives

Delivery Method

Performance Analysis is an assessment performed on site by an Omega Performance Senior Consultant.

Results

Performance Analysis provides your management team with:

• A comprehensive understanding of performance strengths and improvement areas
• A clear benchmark to track as the initiative progresses
• A targeted training and sustainment plan that links your goals with the necessary behaviors to achieve them
• Improved manager and employee productivity and efficiency 

What Is Included?

An Omega Performance Senior Consultant performs on-site qualitative research to determine the characteristics of your organisation's sales and service environment.

Performance Analysis includes:

• Meetings with all levels of management
• Focus groups that represent all levels and primary functions of your organisation
• One-on-one interviews with a cross section of positions
• First-hand assessment of the customer experience at the front line
• Benchmarking of current relationship deepening behaviors

At the conclusion of the program, a findings report is developed to pinpoint your team's strengths and areas of vulnerability in the pursuit of your business objectives.

Learning Method: